FAQs

How can I contact Heroic Ids?

You can email us at info@heroicids.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship out from our United States warehouse.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 24 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.